System Application and Product Training Effectiveness

System Application and Product Training Effectiveness CHAPTER 1 INTRODUCTION Overview of the study This section gives overview of the study of SAP training satisfaction in Felda Authority and Development Board (FELDA) and the impact that SAP brings towards accounting processes in FELDA, including the rationale, brief past literature, reasons for carrying out this study and significance contribution of this study. (ERP) Enterprise resource planning (ERP) systems are software systems that enable companies to enjoy real time business environment and share common data across the organization (i.e. Gargeya and Brady, 2005, Spathis and Constantinides, 2003, Nah et al., 2001) that assure able to meet business requirement (Bradley and Lee, 2007). ERP systems are commonly used to replace legacy systems which require high maintenance (Bradley and Lee, 2007). There are many selections of ERP. However, the top five ERP system vendors are System Application and Product (SAP), Peoplesoft, Oracle, J.D. Edwards and Baan (Equey and FragniÃÆ' ¨re, 2008). Little and Best (2003) sum up majority of international organizations range from medium to large sizes have adopted ERP. Of these, the most popular choice is won by SAP R/3 (Little and Best (2003). (SAP) System Application and Product (SAP) R/3 is an ERP system (Little and Best, 2003), originally developed and marketed in Germany. In the 1990s, SAP became better recognized outside Germany and attracted many companies due to its various benefits and functionalities (Martin and Cheung, 2000). It is comprised of a collection of modules including financial accounting, sales and distribution, materials management, production planning and human resources (i.e. Martin and Cheung, 2000, Finney and Corbett (2007). All modules are integrated with each other (i.e. Little and Best, 2003, Nah et al., 2001). The R/3 smoothen the progress of monitoring and controlling job, where it can be designed to be fit with companies roles and assigned to users performing these roles (Little and Best, 2003). (How ERP works) As found by Gupta (2000), traditional systems take care of each business transaction separately. Amazingly, ERP discontinues treating these transactions individually. More astonishingly, data generated by various departments are stored in the same database for the use of multiple users, from multiple units, for multiple purposes at multiple places (Gupta, 2000). A transaction generated by one unit can automatically updates any other unitsà ¢Ã¢â€š ¬Ã¢â€ž ¢ transaction. The interconnections ensure that common information in a unit can be obtained by any other unit. This also brings means that ERP allows real time data processing (Vathanopas, 2007, Gupta, 2000, Nah et al., 2001). However, these functionalities require involvement and support of all level of employees from top management downward to shop-level employees (Amoako-Gyampah, 2004). (Benefit SAP-6) R/3 helps in separating duties in an organization (Little and Best, 2003). Other than R/3 usefulness, one of ERPà ¢Ã¢â€š ¬Ã¢â€ž ¢s major strengths includes the restructuring companies to a better position (Nah et al., 2001, Willis and Willis-Brown; 2002; Kim et al.; 2005; Hong Seng Woo, 2007). While ERP may empower management and serve employees, customers and suppliers needs (Willis and Willis-Brown, 2002), this may lead to greater companies value (Spathis and Constantinides, 2003). The study of Spathis and Constantinides (2003) prove ERP offer huge significant benefits on accounting information and management processes. In addition to that, the sample company in Amoako-Gyampah (2004) study of which a healthcare products organization with over 20,000 employees worldwide chose SAP R/3 as they claim SAPà ¢Ã¢â€š ¬Ã‹Å"s tight integration philosophy met their business need for integration. Furthermore, ERP offer seamless data integration or cross-functional within the c ompanies (Amoako-Gyampah, 2004). This corroborates the purpose of ERP where it is designed to provide one common source of data. Lastly, ERP adopters may enjoy the productions of real-time data which is shared across the organization (Amoako-Gyampah, 2004, Mustacello and Chen, 2008; Finney and Corbett, 2007). (Cost SAP -6) Perhaps, one of its shortcomings is the pain during implementation (Gargeya and Brady, 2005). For the adopters, the organizationà ¢Ã¢â€š ¬Ã¢â€ž ¢s long term implementation process may cause fatigue and dissatisfaction. Worse, this also may cause imperfect system design and testing (Trimi et al., 2005). Moreover, the greatest disadvantage of an ERP system (Trimi et al, 2005) is stiff and expensive to implement (Bradley and Lee, 2007, Gargeya and Brady, 2005, Spathis and Constantinides, 2003). Implementation costs include software, hardware, consultant fees, cost for staff to operate the system and the very large cost component of user training (Trimi et al. 2005). This leads to over budget, in average of 189 percent for many companies, especially failed projects (Gargeya and Brady, 2005). The complexity of the system is another major complaint (Willis and Willis-Brown, 2002, Bradley and Lee, 2007). Consequently, companies will face high resistant to change from employee s (Spathis and Constantinides, 2003) as employees do not insist to learn new ERP system due to its non-user friendly features compared to old system (Bradley and Lee, 2007, Pijpers and Montfort, 2006). (CSF) With all the costs and disadvantages of ERP, increasingly we hear of the fall short of ERP implementations (Willis and Willis-Brown, 2002, Nah et al., 2001, Finney and Corbett, 2007; Gargeya and Brady, 2005). Resultantly, there has been long-drawn-out investigate concerning on critical success factors (CSF) of ERP implementations (Finney and Corbett, 2007; Gargeya and Brady, 2005, Kim et al., 2005, Hong Seng Woo, 2007; Mustacello and Chen, 2008). Accordingly, as suggest in prior literature, in order to ensure success of SAP implementation, CSF needs to be identified (Nah et al., 2001; Finney and Corbett, 2007; Kim et al., 2005, Hong Seng Woo, 2007); Gargeya and Brady, 2005; Mustacello and Chen, 2008). These factors may act as impediment and in worse case may be the focal grounds of a failure of implementation project (i.e. Nah, Lau and Kuang, 2001; Willis and Willis-Brown, 2002). Finney and Corbett (2007) who compile and analyze current literature of CSFs of ERP implementation, found five mostly cited categories. It includes top management commitment and support, business process reengineering (BPR) and change management, system development and testing, training and education and the best and brightest project team. This study will add up this list focusing on good project management (Nah et al. 2001, Kim et al.; 2005, Gargeya and Brady, 2005, Hong Seng Woo; 2007, Mustacello and Chen, 2008), proper planning (Finney and Corbett, 2007; Gargeya and Brady, 2005, Nah et al. 2001), effective communication (Finney and Corbett, 2007; Hong Seng Woo, 2007; Mustacello and Chen, 2008, Nah et al. 2001), feedback from employees (Nah et al., 2001; Finney and Corbett, 2007) and monitoring and eva luating performance (Nah et al., 2001; Finney and Corbett, 2007). (Importance of training) To outweigh the implementation costs, sufficient training should be given to employees. The training effort is ample and is a challenge to deliver effectively in a timely manner (Martin and Cheung, 2000). Trainings help companies by offering a smoother transition for the employees to accept the new system. Vathanophas (2007) argued there can be a hierarchical level of ERP training. The ERP consultants first train the IT staff that in turn train the individual departmental representatives or key users. These key users then teach their own departmental users or end users. It can be said that ERP implementations can be more successful if training is structured and focused. Training should give rise to satisfaction feel among users to boost their confidence level. (TAM) Theoretically, the technology acceptance model by Davis, suggests successful implementation requires user acceptance (Bradley and Lee, 2007). Since ERP is such a complex technology (Gargeya and Brady, 2005), organizations undertake training as an approach to gain the advantage of technology acceptance. Thus, this study seeks to explore the relationship of training to ERP project success (i.e. accounting processes). The variables used are: User perception of ease of use User perception of usefulness (Job position and business division) Job position and business division may theoretically see to influence SAP training satisfaction (Okpara, 2004). Differences are widely known to augment in the perceptions and attitudes of different hierarchical organizational members toward innovations and technology (Amoako-Gyampah, 2004). Managers perceived that technology would be easier to use compared to end users (Amoako-Gyampah, 2004). Concerning the need for more training and education, Bradley and Lee (2007) found that all level of employees show the need for more training. While difference job position gives different perception on ERP training, Ifinedo (2007) reported a positive relationship between organizational structures that facilitate ERP adoption. As a consequence, ERP will be less successful in companies where tasks are less specialized and organizational tasks are not properly segregated. (Accounting processes) ERP provide huge benefits to accounting processes in company (Spathis and Constantinides, 2004). ERP systems provide companies the ability to improve business processes by integrating both financial and non-financial data among all functional areas within an organization. The study of Spathis and Constantinides (2004) highly rated à ¢Ã¢â€š ¬Ã…“increased flexibility in information generationà ¢Ã¢â€š ¬?, à ¢Ã¢â€š ¬Ã…“increased integration of accounts applicationà ¢Ã¢â€š ¬? and à ¢Ã¢â€š ¬Ã…“improved quality of reports-financial statementsà ¢Ã¢â€š ¬? as perceived accounting benefits may be achieved in using ERP system. Problem statement (Present situation) To remain competitive, FELDA have undertaken business process re-engineering of using SAP to replace the old legacy system. Throughout the Felda Group of Companies (FGOC), the implementation is executed by phase, since 2002. Currently, 20 companies are formally using SAP and have formal SAP system in place. (Wrong with present situation) Numerous complaints received by the Customer Support Centre in term of the complexity of the system. Many problems logged at Customer Support Centre, requiring guidance on the use of the system. Worst, the problems logged are rising especially during account closing or stock count. Although training prior to implementations had been conducted, many refresh training after the implementations are requested by different companies independently. Many employees of finance unit claim SAP make daily job become difficult due to complexity of SAP. For instance, they feel reporting purpose using SAP takes time to perform. Yet, some of them feel SAP really helps especially during account closing. Countless criticisms on these harms, blaming on the several major issues faced during implementation of SAP were not fully solved. (Needs to be done) Consequently, this study seeks whether users of different groups of employees (i.e. job position and business division) are satisfied on the adequacy of SAP training given by Felda Prodata Systems Sdn. Bhd. (FPSSB) and external consultants. Moreover, the impact of SAP on accounting processes will be explored. Research objectives The main objectives of this study is to examine whether users (i.e. staff of finance department in FELDA) are satisfied on the adequacy of training given prior and post the implementation. The breakdown objectives of this study are: To determine the critical success factors of SAP implementation in FELDA. 1H- H01 To gain insight on perception of groups of employees (i.e. job position and business division) of finance department in FELDA on training adequacy. 2H- H02, H03 To analyze the relation between training and education satisfaction, and perceptions of ease of use and perception of usefulness (i.e. effectiveness and efficiency) on SAP system in the finance department in FELDA. 1H- H04 To explore the impact of SAP implementation on the accounting processes at FELDA. 1H- H05 4 Research questions What are the critical success factors in implementing SAP in FELDA?  · Do different groups of employees (i.e. job position and business division) of finance departments in FELDA perceive training adequacy differently?  · Do training and education satisfaction have impact on perceptions of ease of use and perception of usefulness (i.e. effectiveness and efficiency) on SAP system in the finance department in FELDA?  · How does the implementation of SAP affect the accounting processes at FELDA? Definition of terms Satisfaction of user on the SAP training will act as the independent variable. The dependant variables are the perceived usefulness (PU) and perceived ease of use (PEU) of SAP. Davis (1989) cited in Bradley and Lee (2007) explains the perceived usefulness is attributed by efficiency (perform job faster) and effectiveness (achieve desired results in performing the job). There are other variables use in this study to look for differences in perception of training satisfaction, including job position and business division. Overview of research methodology SAPà ¢Ã¢â€š ¬Ã¢â€ž ¢s website lists many of the worldà ¢Ã¢â€š ¬Ã¢â€ž ¢s largest companies as its clients (Trimi et al. 2005). To remain competitive (Spathis and Constantinides, 2003), FELDA have undertaken the Felda Group of Companies (FGOC), the implementation is executed by phase, since 2002. Currently, 22 subsidiaries are formally using SAP and have formal SAP system in place. FELDA face many problems in installing SAP such as resistance to change among employees and useless training which did not achieve the purpose it brings (Bradley and Lee, 2007). The data collected is from Felda Group of Companies (FGOC) who formally used SAP in place. Multiple regression analysis was used to determine the effect of training satisfaction on use and usefulness. ANOVA was used on survey data to look for difference in perception of training satisfaction by job position and business divisions. Significance of this study This study is interesting to examine as to fill in the gap in the literature by providing empirical evidence on the adequacy of SAP training conducted at FELDA and the impact on accounting benefits that SAP brought in. FELDA organization may use it in improving their business operation activities. It is a hope that this study can also be used by other companies in dealing with ERP implementation. Summary As FELDA is using SAP system formally, this study focuses on SAP training satisfaction in FELDA in relation to the perceived usefulness and perceived ease of use among finance department staff in FELDA. The CSFs of SAP implementation and its impact on FELDAsà ¢Ã¢â€š ¬Ã¢â€ž ¢ accounting processes are also explored. Regardless of the seamless integration offered in a real-time environment, ERP also badly comes with numerous disadvantages including cost overruns, fatigue implementation and less user-friendly characteristics. By proposing a model on the basis of the Technology Acceptance Model by Davis, this study hopes to support any existing literature on the adequacy or appropriateness of SAP training and the impact on accounting benefits. Organization of dissertation This study is organized as follows. Chapter 1 briefly highlights the literature review, research methodology, rationale and reasons for carrying out this study. Chapter 2 debates literature reviews on previous studies related to SAP. This is followed by Chapter 3 on the research methodology adopted in this study. Chapter 4 describes and discusses the findings of the study. The final chapter concludes with major findings, limitations of the study and recommendations on future research. CHAPTER 2 LITERATURE REVIEW This chapter reviews the literature concerning ERP and SAP definition as well as past studies conducted on benefits and costs of ERP and SAP, and the need of training on ERP. Related literature describes userà ¢Ã¢â€š ¬Ã¢â€ž ¢s satisfaction on ERP training and the impact of job position and business division on perceive ness of SAP training adequacy. The chapter then highlights some theories relevant to the ERP impact on accounting processes. Enterprise Resource Planning (ERP) Enterprise resource planning (ERP) come into view as a system for a whole business that offer to share data throughout the entire organization, generate and access information in a real time world (Vathanopas, 2007, Gupta, 2000, Trimi et al., 2005, Finney and Corbett, 2007; Gargeya and Brady, 2005, Kim et al., 2005, Hong Seng Woo, 2007; Mustacello and Chen, 2008, Nah et al., 2001) five years ago (Willis and Willis-Brown, 2002). It is one of the most popular software system emerged in this world (Hong Seng Woo, 2007). Realizing its huge benefits, ERP systems have been widely implemented by numerous firms throughout the world (i.e. Willis and Willis-Brown, 2002, Gupta, 2000). According to Equey and FragniÃÆ' ¨re (2008), as at 2001, there are more than 100 ERP suppliers. Of these, only five are the current market leader, of which System Application and Product (SAP), Peoplesoft, Oracle, J.D. Edwards and Baan. Little and Best (2003) sum up majority of international organizations range from medium to large sizes have adopted ERP. And again, of these, the most popular choice is won by SAP R/3 (Little and Best (2003). System Application and Product (SAP) The call for for ERP systems has permit SAP R/3 to dominate the ERP system market (Little and Best, 2003). SAP was opted in reorganization project of large companies in 16 countries in Europe (Martin and Cheung, 2000). Soliman and Youssef (1998) highlight, according to a Fortune magazine survey, there are over 7,000 companies in 50 different countries using the SAP R/3 system. While SAP R/3 is currently the most leading ERP system (Little and Best, 2003), industry watchers and consultants rated SAP as the best system that able to fit with companyà ¢Ã¢â€š ¬Ã¢â€ž ¢s requirement (Amoako-Gyampah, 2004). SAP R/3 is an ERP (Little and Best, 2003). It is an integrated software system, originally developed and marketed in Germany (Martin and Cheung, 2000). It a product of the German software company, SAP AG. (Amoako-Gyampah, 2004). In the 1990s, SAP became better known outside Germany (Martin and Cheung, 2000). Its centre of attraction is its high level integration and vast functionality (i.e. Amoako-Gyampah, 2004, Gupta, 2000). It is comprised of a collection of modules including financial accounting, materials management, sales and distribution, production planning and human resources (i.e. Martin and Cheung, 2000, Finney and Corbett, 2007). All modules are integrated with each other (i.e. Nah et al., 2001). The R/3 means that facilitates the monitoring and controlling job, where it can be designed to be fit with companies roles and assigned to users performing these roles (Little and Best, 2003). How ERP works Old system or ERP perform the same function of storing data and information, process and present them whenever requested by user. However, for traditional system, there is no link between the systems being used by different departments or units. According to Gupta (2000), traditional systems take care of each business transaction separately. An ERP does the same thing in a different modern manner. Surprisingly, ERP discontinues treating these transactions individually. Data generated by various departments are stored in the same database for the use of multiple users, from multiple departments, for multiple purposes at multiple places (Gupta, 2000). The software is capable to integrate data from several different functions of an organization such as finance, human resources, logistics, marketing and manufacturing (Amoako-Gyampah, 2004). In simpler words, user from finance unit can view common data keyed in by human resources unit. ERP allows real time data processing (Vathanopas, 2007, Gupta, 2000, Nah et al., 2001). The emergence of ERP in early 1990 led to linkage between departments such as accounting and sales management (Gupta, 2000). For instance, a purchase order entered by procurement unit sends a materials request to store unit. At the same time, the purchase order transaction appears as an expense on general ledger. Supplier also can monitor latest stock level and whenever the materials run low, they can add the stock without having to be notified by client. The interconnections ensure that common information in a unit can be obtained by any other unit. This makes it simpler to see how the entire business as a whole is operating. ERP systems by their very nature offer cross-functional transact and information system (IS) is widely used in an organization. The wave of changes covers inside out the company where it modifies the way employees does their jobs and how the company operates (Hong Seng Woo, 2007). Hence, the implementation inevitably enquires the involvement of all level of employees from top management downward to shop-level employees (Amoako-Gyampah, 2004). Benefits of ERP vs. cost ERP adopters seem to experience one or two opposite outcomes. For some, ERP aids in restructuring companies to a better position (Nah et al., 2001, Willis and Willis-Brown; 2002; Kim et al.; 2005; Hong Seng Woo, 2007). For instance, ERP may empower management and serve employees, customers and suppliers needs (Willis and Willis-Brown, 2002). This may bring greater companies value (Spathis and Constantinides, 2003). As found by Willis and Willis-Brown (2002), ERP facilitates companies in term of information pertaining to customers. Customerà ¢Ã¢â€š ¬Ã¢â€ž ¢s data is collected such as pattern of orders, product preferences and any complaint or satisfaction received. Conversely, suppliers are responsible in monitoring their own inventory level supplied to their client. When the materials run low, they can add the stock without having to be notified by client. In contrast, employees may have facilities to take the ERP with them. This service is referred as mobile ERP, where it is one of the greatest opportunities today. One example is that ERP allows the setup of pricing and promotion programs automatically attached with invoicing and billing. In addition to that, the satellite-based global positioning system (GPS) technology offers another excellent opportunity. Companies can use the ERP system in better tracking the status of materials such as the movement of tagged inventory from receiving, work-in-process, inspection, packaging and distribution. R/3 helps in separating duties in an organization (Little and Best, 2003). The R/3 facilitates the monitoring and controlling job, where it can be designed consistent with companiesà ¢Ã¢â€š ¬Ã¢â€ž ¢ roles and assigned to users performing these roles. The SAP system itself restricts usersà ¢Ã¢â€š ¬Ã¢â€ž ¢ access to certain functions within the system, which means that users have to be authorized to perform a certain action. These authorizations are associated with roles. And the roles are assigned to users. These authorizations are necessary for users or staffs to perform their duties. If a staffà ¢Ã¢â€š ¬Ã¢â€ž ¢s authorization profile contains no authorizations then the staff cannot have access to respective action on the system. ERP advantages have been well explained in the study of Spathis and Constantinides (2003). The study explores ERP system benefits on accounting information and management processes for companies adopting ERP system in Greece. The most highly rated perceived benefits achieved involve increase flexibility in information generation, improved quality of reports-financial statements, increased integration of applications and easy maintenance of databases. This clearly suggests that ERP has significant impact on accounting procedures. The evidences of Spathis and Constantinides (2003) study also support the argument that ERP is successful in fulfilling the adoptersà ¢Ã¢â€š ¬Ã¢â€ž ¢ business purposes and requirements. The integration of applications, the production of real-time information for decision making, improves both accounting information and business operations. The sample company in Amoako-Gyampah (2004) study of which a healthcare products organization with over 20,000 employees worldwide chose SAP R/3 as they claim SAPà ¢Ã¢â€š ¬Ã‹Å"s tight integration philosophy met their business need for integration. ERP transaction systems meant to offer companies with seamless data integration and it appears that this benefit is likely to be understood by employees regardless of their position within the companies (Amoako-Gyampah, 2004). The integration involved the automatically update of different modules at different locations within the organization at different time periods. For example, say ordering goods was being completed at one location, pricing was being started at another department and financials would have nearly been completed at another location. ERP are designed to eliminate multiple sources of data, eliminate multiple data entries and provide more accurate and timely data. This corroborates the purpose of ERP where it is designed to provide one common source of data. Companies adopting ERP enjoy integration business applications using real-time information. The productions of real-time data are shared across the organization. This is important in business environment where effectiveness and efficiency in operations and real-time data are among crucial factors for business success (Spathis and Constantinides, 2003). Consequently, generation of timely information improves decision making process, planning and monitoring of ERP adopters. Despite ERPà ¢Ã¢â€š ¬Ã¢â€ž ¢s promises, the greatest disadvantage of an ERP system (Trimi et al, 2005) is stiff and expensive to implement (Bradley and Lee, 2007, Gargeya and Brady, 2005, Spathis and Constantinides, 2003). In fact, Trimi et al. (2005) conclude ERP is expensive by their nature. Generally, software development represents about 80 percent of total implementation cost. Implementation costs include software, hardware, external consultant fees and internal staff for installation, and not to forget a very large cost spent on training of staff to operate the system. Studies have shown that, for every dollar spent on ERP software, 3 to 10 dollars might be required for the users training (Amoako-Gyampah, 2004). For the adopters, the organizationà ¢Ã¢â€š ¬Ã¢â€ž ¢s long term implementation process may caused fatigue and dissatisfaction. Worse, the level of dissatisfaction appears to be arising (Willis and Willis-Brown, 2002). The main problem faced by ERP implementers is the decision to customize or not in suiting the system with the organization (Gupta, 2000). Company adopters will demand ERP to meet their needs. They spend excessive time trying to retrofit the business process to ERP. Thus, the companies which customize will end writing more code of which requiring more time and cost. It can be said that the changeover may take a longer time causing cost overruns (Spathis and Constantinides, 2003). Since most external consultants are charged on man-hour basis, project time overruns substantially inflate costs. Many companies, especially failed projects, found themselves over budget, in average of 189 percent (Gargeya and Brady, 2005). Inflating implementation costs that exceed budget has caused many companies to trim project efforts. Companies will then attempt relying heavily on limited-knowledge internal expertise. Generally, the decision was forced by over price set by external knowledgeable consultants. The result was improper setup and configuration (Willis and Willis-Brown, 2002). Theoretically, Trimi et al. (2005) see many projects failures as a result of imperfect design and implementation of the system. The lack of knowledgeable and skilled staff resulted in the failure to implement some very useful features or in a worse case, critical operations (Willis and Willis-Brown, 2002). For instance, the critical failure would be associated with the companiesà ¢Ã¢â€š ¬Ã¢â€ž ¢ ability to rapidly respond to situation with real-time information. Given any new arises or major SAP upgrade (Gargeya and Brady, 2005), changes are required to respond throughout the system (Trimi et al., 2005, Gupta, 2000) probably denying many of unique customizing or specific business process related to the respective companies. Different companies are unique which they have different cultures, their own way of doing things, operates with different procedures and business requirements. They do not wish to be assimilated into one corporate culture. Companies carry their unique business pr ocess which requires unique ERP customizing. Gargeya and Brady (2005) found Sobeyà ¢Ã¢â€š ¬Ã¢â€ž ¢s, an $89 million Canadian grocery chain, abandoned the implementation process as it feel SAP could not handle its requirements. In a nutshell, planning an ERP project cannot be taken lightly (Gargeya and Brady, 2005). Another major complaint (Willis and Willis-Brown, 2002) is the lack of user-friendly systems (Bradley and Lee, 2007). Few staffs may use the system as their perceptions of ease of use of the systems are set at a lower level. Personnel claim it is difficult to capture data at the inception of a particular transaction (Willis and Willis-Brown, 2002). The main hurdle (Gupta, 2000) faced was high resistant to change (Spathis and Constantinides, 2003). Staffs do not insist to learn new technologies due to attachment to old system (Bradley and Lee, 2007, Pijpers and Montfort, 2006). Not surprisingly, many companies suffer guilt of making simplistic assumptions as they realized culture changes do not occur magically. These changes characterized by human psyche. If staffs are not ready or willing to change, change simply will not occur. Unisource, a $7 billion companies, terminate its SAP implementation plan due to internal problems of unable in dealing with cultural change (Gargeya and Brady, 2005). Critical success factor in implementation of ERP The difficulties and failure in implementing ERP have been widely cited in the literature (i.e. Nah, Lau and Kuang, 2001; Willis and Willis-Brown, 2002). For instance, Allied Waste Industries, Inc. decided to pull $130 million budgeted on SAP development and Waste Management, Inc., terminated SAP installation after spent about $45 million from expected $250 million on the project (Kim et al., 2005). Thus, it is important to identify predictors for the success of ERP implementation (Nah et al., 2001; Finney and Corbett, 2007; Kim et al., 2005, Hong Seng Woo, 2007); Gargeya and Brady, 2005; Mustacello and Chen, 2008). Critical success factor (CSF) can be defined as any element or situation that can be characterized as necessary in order to succeed in any ERP implementation (Finney and Corbett, 2007). Below are the list of CSFs which are widely debated in the literature (Nah, et al., 2001; Finney and Corbett, 2007; Kim et al., 2005, Hong Seng Woo, 2007); Gargeya and Brady, 2005; Mustacello and Chen, 2008). (Training and education) As ERP is not easy to use, training users in using ERP is important even for highly educated personnel or highly information technology (IT) skills personnel (Hong Seng Woo, 2007, Nah et al.; 2001, Mustacello and Chen; 2008, Gargeya and Brady ;2005, Finney and Corbett, 2007 and Gupta; 2000). Hong Seng Woo (2007), Nah et al. (2001) and Mustacello and Chen (2008) stress that sufficient training can help enlighten the opportunity for ERP system success. Heavy investment in training, support and education should be emphasized such as hands-on job (Finney and Corbett, 2007), on-site support staff and support centre (i.e. helpdesk, online user manual) (Nah et al., 2001). It is common that training effort is downplayed or ignored, because it does not provide huge quant

Impact of Fire on the Geology of Soils Essay -- Wildfires and Soil Geo

Fires are an important and healthy process in many ecosystems. The lack of fires can cause new plant communities to invade an area . The regular occurrence of fires can keep one plant community dominate, like oak savannas. Fires can leave burnt sticks the size of trees and clumps of charcoal where bunch grass use to grow, but not for long. An area that was burned will re-grow, grasslands will be green the next growing season and forests will typically show new growth soon after. Somewhere in the process of a fire the soil it travels over is effected. Alterations happen immediately after a fire passes over a soil and can continue years after a fire has gone. Soils are impacted in two main ways; by the entering of nutrients form the brunt organic matter (living vegetation and by the litter on the surface of the soil) and the heating of the soil and the nutrients already present in the soil. The greater the duration and intensity of the fire will influence the amount of alteration of th e soil. A prescribed burn is usually less intense than a wildfire. Prescribed burns are put on when conditions are right, meaning that the area is not too dry or too large. Wildfires on the other hand can start at any time and burn vast areas and last for days out of control. One reason wildfires usually are more intense than prescribed burns is because of the fire suppression that lasted most of this century allowed large amounts of fuel to pile up waiting to be burned. Vegetation in these areas will grow back regardless, but it is the soils that have a harder time recovering from the intense heat. One other difference to consider when looking at the types of fires, is a forest fire verses a grassland fire. Forest fires usually last longer and h... ... A., 1989, Effect of simulated forest fire on the availability of N and P in Mediterranean soils: Plant Soil. v. 120, p. 57-63. Mroz, G. D., Jurgensen, M. F., Harvey, A. E., and Larsen, M. J., 1980, Effects of fire on nitrogen in forest floor horizons: Soil Science Society of America Journal, v. 44, p. 395-400. Prieto-Fernandez, A., Villar, M. C., Carballas, M. and Carballas, T., 1993, Short-term effects of a wildfire on the nitrogen status and its mineralization kinetics in an Atlantic forest soil: Soil Biology and Biochemistry, v. 25, p. 1657-1664. Ulery, A. L. and Graham, R. C., 1993, Forest fire effects on soil color and texture: Soil Science Society of America Journal, v. 57, p. 135-140. Ulery, A. L., Graham, R.C. and Bowen, L. H., 1996, Forest fire effects on phyllosilicates in California: Soil Science Society of America Journal, v. 60, p. 309-315.

Impact of the Chinese Exclusion Act Essay -- Chinese Immigrants, Americ

Impact of the Chinese Exclusion Act â€Å"Many Chinese immigrants falsely claimed American citizenship during the exclusion era†¦I’ve considered this question†¦ever since I learned that my American last name was different, in spelling and meaning, from my Chinese last name†¦ What’s in a name?† said Karen Lew, a community anchor at the Museum of Chinese in America. She discovered that her ancestors were forced to change their last names during the Chinese Exclusion Act to prevent deportation. Most believe that the Chinese Exclusion Act was a mistake from the American government. The Chinese Exclusion Act had an impact on not only the Chinese, but also most Asians Americans’ lives. In the year of 1848, a significant amount of gold was discovered in Sutter’s Mill. The gold rush not only made Eastern American labors to come to the West, but also caused a large amount of people in China to immigrate over in hopes of a fortune (Tien, Kelly). â€Å"Chinese workers then were willing to take jobs that no one else really wants to do,† stated Munson Kwok, president of the LA chapter of the Chinese American Citizens Alliance (qtd. in Los Angeles Times). As stated in Menlo’s Sun Server, when the American economy became unstable during the Panic of 1873, labors thought that the "working and low-paid" Chinese were receiving more money than they should, therefore reducing the non-Chinese workers’ wages. The Chinese eventually became scapegoats for the economic downfall, and the non-Chinese workers started propaganda against the Chinese, making cartoons and slogans like â€Å"Mark the man who would crush us to the level of the Mongolian slave.â €  Immigration taxes and laundry-operation fees were passed to limit Chinese population (Menlo’s Sun Server). Ultimately, ... .... "Undergraduate Research Journal for the Human Sciences." Undergraduate Research Journal for the Human Sciences. University of Chicago, n.d. Web. 10 Feb. 2014. United States v. Wong Kim Ark. United States Reports 169. Northern District of California. 28 Mar. 1898. United States v. Wong Kim Ark - 169 U.S. 649 (1898). N.p., n.d. Web. 11 Feb. 2014. "UNITED STATES v. WONG KIM ARK." United States v. Wong Kim Ark. The Oyez Project at IIT Chicago-Kent College of Law, n.d. Web. 12 Feb. 2014. Wing, Bob. "Crossing Race and Nationality: The Racial Formation of Asian Americans, 1852-1965." Monthly Review 7 (2005): 1. ELibrary. Web. 12 Feb. 2014. Wong, William. "The Citizenship of Wong Kim Ark." San Francisco Examiner 08 Apr. 1998, Second Edition ed., News sec.: A-19. Print. Yokoi, Iris. "CHINATOWN Exclusion Law's Effect Examined." Los Angeles Times 12 Dec. 1993: n. pag. Print.

From Teleworking to E-Work :: essays research papers

From Teleworking to E-Work The following was an invited contribution to The West Berkshire Labour Conference, which was held in July 2000 by Thames Valley Enterprise (the predecessor of the Business Link business development agency). Over the last few years improvements in portable computers and mobile communications (boosted by services from locally based Vodafone) has seen a growth in the use of virtual working and e-working (electronic working). Much of this has happened in an ad-hoc way as managers and professionals simply adapt to working in a location independent manner - in hotels, airport lounges, at home and on the move. This e-conference is an example of virtual working, where previously there would have been a real conference. In other words, business activities that once would have been specially earmarked as telework are now becoming part and parcel of everyday work - but not fast enough. The Aspiration Gap Various surveys show that about 5 per cent of UK workers are classified as teleworkers i.e. they spend significant time working away from offices using telecommunications. Yet the most remarkable finding is that some two thirds of employees would like to telework if their bosses would let them. The challenge, as always, is one of management. Managers must learn to manage at a distance. They must plan and develop work methods that allow - even encourage - employees to work in the most effective settings, which may be at home or in a shared satellite office away from areas of high rents and labour shortages, like West Berkshire. They must learn how to gauge employee's performance by outputs not by inputs (i.e. time spent sitting in the office). None of this is new. There is now over a decade's worth of proven cases where organizations, such as Siemens, Sedgwick, Oxfordshire County Council, have gained significant benefits from telework, and many practical guidelines (see Resources at e nd). Formal Telework Programmes Companies that have fully achieved significant benefits have done so through a formal telework programme. While ad-hoc or informal teleworking will have some benefits (mostly for the employee!), only a systematic approach will gain the organization-wide benefits that are achievable. Simply because someone can use a mobile telephone and portable computer does not mean a) that they are effective as they could be; and b) that the organization's work system as whole is optimized. A typical formal programme has the following elements:  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  A focused programme team with representatives from different parts of the business and specialists in the disciplines needed - technology, change management, work design etc.

Business & Ethics of Becton Dickinson and the Safety Syringe Controversy Author

Becton Dickinson has been in the middle of the controversy regarding the manufacturing, sale and monopoly of safety syringes used by hospitals, clinics, and doctor and dentist offices.   When the epidemic of AIDS and other lethal and infectious diseases spread across the nation, healthcare workers were still using a conceptualization of the original type of syringe created over 150 years ago (Holding and Carlsen, 1998; Holding and Carlsen, 1998).The healthcare workers realized that they were no longer safe and fought to get safer standards and equipment for use in the work place.By 1998, the federal patent office has given patents to over 1000 designs for safety syringes.   However, only a few were on the market and their initial cost was exorbitant. Even with the Occupational Safety and Health Administration’s (OSHA) enactment of the Bloodborne Pathogen Standard in 1991, and the Needlestick Safety and Prevention Act little has been truly done to protect the healthcare wor kers (Holding & Carlsen, 1998; Holding and Carlsen, 1998, Armstrong, 1991; Vadgama, 2002; Workers at risk, 2002).A prime example was in 2002 when it was approximated that 1600 healthcare workers could contract HIV through needle sticks in that year (Vadgama, 2002),   with a rough estimate cost of $255,000 for the direct and indirect costs associated with that one needle stick (Armstrong, 1991).The fact that Becton Dickinson purchased a number of the patents for safer syringes, they only offered on size when they finally started to manufacture the syringe.   The 3cc was fine for a few tasks in hospitals and clinics, but the 5cc and 10cc were used more often.Becton Dickinson did not offer the shielded syringes in this size, and by buying patents and negotiating with medical supply companies they did not need to make any other size.They continued to sell their original syringes (Holding & Carlson, 1998; Holding & Carlsen, 1998).   These actions defined by the utilitarian approach shows that the company was doing what was good for the company.   In essence, Becton Dickinson was basing their decisions on the corporate population rather than the public.After court battles and settlements the Becton Dickinson Company has finally begun to manufacture all types of safety syringes.   While they are not recommended, they are made and sold .The fact is that while Becton Dickinson was fighting to keep the new safety syringes from the public, Retractable Technologies, Inc created a better and safer syringe with top recommendations for safety and ease of use (Holding, 1991; Holding & Carlsen, 1998).   If Becton Dickinson would have acted ethically and manufactured and researched safety syringes, they would be at the top of the industry. References Armstrong, S. E. (1991, November/December). The Cost of Needle-Stick Injuries: The Impact of Safer Medical Devices.   Nursing Economics. 9(6).   pp. 426-433. Retrieved January 8, 2009 from http://search.ebscohost.co m/login.aspx?direct=true&db=hch&AN=12182254&site=ehost-liveHolding, R.  (April 14, 1998).  Safety Designs Proposed — But Not Produced.  Ã‚  San Francisco Chronicle.  ,  p.A7.  Retrieved  January 10, 2009,  from  Opposing Viewpoints Resource Center  via  Gale: http://find.galegroup.com/ips/start.do?prodId=IPSHolding, R.,  &  Carlsen, W.  (April 13, 1998).  Epidemic Ravages Caregivers / Thousands die from diseases contracted through needle sticks.  Ã‚  San Francisco Chronicle.  ,  p.A1.  Retrieved  January 10, 2009,  from  Opposing Viewpoints Resource Center  via  Gale:

Evaluation of my ICT Database, Spreadsheet and Newsletter

Health and SafetyI followed the school rules, and didnt bring some(prenominal) food/drink into both figurer inhabits that could be damaging the galvanizing appliances if any beverages split on it. I didnt bring my bag or coat into the classroom to sink calamity of someone tripping over, and I do legitimate that totally wires were safely infra my desk so that no-one could trip over them. When it was joyful and I was sat facing a com puter I do genuine that the blinds were closed so that I didnt get a headache. When I had a double lesson we had a 5minute break amid the 2 periods. This was to reduce chances of getting a headache, poor circulation or even backache.I adjusted my chairs acme so that my eyes were at the same level as the screen to reduce eye strain. I watched appear for any trailing cables from the mo utilisation or headphones and I apply wrist rests to prevent RSI.certificateI made sure that I never told anyone my password, or that I didnt write it win s o that no one could alter my work in any way, or delete it. I had no internet access so no vir drills could be downloaded. I protected my work regularly just in case of a power cut, or if I knocked the wires, or if some some early(a) thing happened. My work was regularly support up, e precise night, and preventd on an orthogonal hard-drive. I followed safe, healthy and secure workings times at all times. I nominate load softwargon and save work in folders with step up help. I can to a fault print, and use the computer interlocking without aid. database EvaluationFieldsFirstly, I succeed 13 line of merchandises in my entropybase, however to rectify I could add much(prenominal) Yes/No fields such(prenominal) as free flight meal, room service, etc. Also, the lengths of fields, in the send back facial expression, were not restricted. This leads to memory loss which could be a vital aspect later(prenominal) on. To educate improvements I made sure that I apply a fi eld restriction from 255 to 75. A earnest register of the fields in my database is that Date/ date (departure, arrival) fields used a NN/NN/NN format. (N import number) This saves the user from having to write out the date, this could overly lead to human error.Data admittanceI bring in many types of data entry, such as Currency, textual matter, Date/Time, Number, Yes/No. I earn used all the data entry types that I approximate fit this task.ValidationI used a range check on my Number of People, Reference Number, etc. To bind sure that only a reliable number can be entered.FormsMy food coloring escape for my database is colourful, besides not too bright. I enduret notice the need to improve my colour escape as its very basic. The human face I used is easier to convey and is becomingly sized. at that place be advantages in employ a form, for example you dont need to scroll down to view all the table, this could prevent RSI, because they isnt a need to scroll d own/up.SortsI sorted my holiday dates in exhibition to make it easier to squ ar off holidays closer to the rate of flow date.SearchesI did assayes on holidays with cruises. By use a search, it was quicker and easier to find the holidays that catered for my item holiday. The searches would be very helpful to a working company as it would be much quicker to fin d a holiday to a trusted specification. I also did advanced search to find specific words to do with my holiday.ReportsMy report was organised into the type of country, wherefore the destination. The size of the fields allowed all, if not the majority, of culture to be displayed and the information is set out quite simply. The report is much easier to read than in a table because you dont establish to scroll down or anything. However, some of the fields permit beingness cut of the edge. I could do other reports based on the termss of holidays, etc.Spread piece of paper EvaluationLayout and DataThe labels of my divergent fields are cleared and substantially understandable. The data I have included in realistic and I know this because I used a travel website as a road map so that it was easier for me to do mine. And I also went to a travel agency and they showed me theyre website and some of the features I could use in mine. The cell merging was used when starting how many in a group. I have used grids to separate for severally one bit of the go around sheet, so quite a little dont get worried about where the information is supposed to be. I could have used extra labels such as the type of holiday to each one is or whether there are disable facilities.FormulasIn my spread sheet, there is automatic pistol recalculation if data exchanges, as shown in my What If Investigations. This is accommodating if there is a sudden change in hotel make ups as it mechanically recalculates the total cost. The calculations are also straight and do not need checking. To improve, I could use ot her formulas such as a count or use a 3d cell point of reference.Realistic Data and OutcomesAll my prices, including the cost of the hotel extras and the cost of the divergent travel options, were realistic. I know this because I used a number of websites to get ideas for the right price and averaged the cost. To make the data more realistic, I should use the same website to find out all the guide prices.General Advantages or DisadvantagesUsing a spread sheet saves time when searching for data. The prices of my holidays are flabby to find and realistic. The graphs I used make the different data for the different holidays come together in one escaped to find place. The information that needs to be prove can be found quickly with no hassle.Future Developments at that place are other spreadsheets that could be useful to the company. There could be a spread sheet that shows the different costs of different airline companies or train companies to find out the cheapest way to get to your destination.I could also add in other sheets to the spreadsheet I have already, like a sheet displaying the discounts available of each holiday or a sheet exhibit the cost of a holiday to each destination for one adult, two adults, triplet adults etc.Newsletter Evaluation not bad(predicate) PointsI tick off with some of the points given, but I dis check over with others. I agree that the use of my variety of lawsuits and use of techniques such as centred, underlining, bold which added empathy to my information. I have displayed the prices in an allow manner, with techniques such as bold, underlining. I think the theme I used for my newssheet fits well with the pass theme because its not dark. My newsletter is more appealing to Adults, because of the cruise. pitiful PointsThere are some bad points, or points that I think need better about my newsletter. I could of used more auto shapes to add more abstruseness to my newsletter, it looks plain. The pictures I added to my master page are a little too minute, although they are set of in a good way. Also the writing size I have chosen is too small to read. The colours I have used do not over-whelm the endorser, its very plain and easily read disdain the size of the font.ImprovementsTo improve my newsletter I need to do the following- I could change the colour of my existing tables so that they fit the colour scheme end-to-end my pages in my newsletter. I could make the font bigger so that the read wouldnt have any trouble in reading the information I have put in my newsletter. I could summation the size of my master-page images so that they are easily viewed, since that is one of the main features of my newsletter. I could use different customized bullet points, since I havent added any bullet points in my newsletter.PowerPoint EvaluationGood PointsI agree with some points made and, again, I dissent with some. I agree that the colour scheme I have used is appropriate to the target audience, it s quite sophisticated. I have not used headers and footers this would of being easier to give the powerpoint slides specific titles so the reader could easily identify the holiday they command to look at. My pictures are a adequate size, and the positioning is good. I used different fonts and techniques to make my powerpoint more interesting to the reader.Bad PointsOn the other hand, there are some bad points about my powerpoint- I didnt use coloured text, which would of made it more interesting. I havent used headers and footers (explained in good points.)ImprovementsTo improve my powerpoint I could- Put colour on my text, to make the readers more interested. I could put headers and footers so the reader knows straight outside what type of holiday this is.

How Did the Nuremberg Trials Work and Who Was Tried and Why? Essay

The war crime trials held at Nuremberg are one of the some well(p)-known trials against existence in history. These trials were very tortuous and consisted of m either volume from human beingsy different countries. Justice was a commodious fictional character of these trials and righteousice was served to the stack who were tried and convicted end-to-end this complex process. The specific name for these trials was the internationalist legions Tribunal, often referred to as IMT (Taylor Intro). These were complex trials which sought to trespass new legal ground on study issues of planetary law (Taylor 4).Simply, the Nuremberg trials were created to convict the people who were mingled in the Holocaust and the destruction of Poland as well as other stock-stillts. The events of the Nazi era were a major part of the Nuremberg trials (Taylor 3). These trials were much much mingled than the average somebody would think. It changed the lives of many, many people non nev ertheless were the families of those convicted but of the people who sat in on the hearings were bear upon. Everyone who was remotely involved in these trials was affected by them. But what law was the International armed services Tribunal enforcing? Ordinary courts and trials are based on the statuses of sovereign nations.However, the IMT was no ordinary court. It was established by the United States and three other major European Nations, and the laws by which the IMT was bound were non the laws of those or of any other nations. For its rules on crime the IMT played primarily to the international laws of war, violations were c in bothed war crimes (Taylor 5). Humanitarianism played a self-aggrandizing role in the development of the laws for Nuremberg (Taylor 5). The laws by which the judicatory would follow were not chosen over a days time but, they were well panorama out, reviewed and reviewed again. This was necessary for the simple reason that there would be no way for the charge to beat the organisation because something in the wording was wrong.One of the near historied trials from Nuremberg was that of Goering Hermann Goering. Goering was commander in chief of the air force, devastation chair of the Reichstag, and prime minister of Russia. He was found at fault for crimes against peace, war crimes, and crimes against humanity (Goldensohn 101). It took much more than just taking a look at what Goering did during his time of doing these disastrous things, they looked at his parents, his childhood they took a look at his personal issues. They went deep enough even to look at his past wives (Goldensohn 101). Unlike to the highest degree people convicted by dint ofout the trials Goering was willing to accept that he very did these things. He admitted his wrong doings (Goldensohn 102). unremarkably the convicted would try to fight the system.Goering was a smart man and knew it was easier to accept these things because he knew he did them. G oering was willing to hypothesize he was Hitlers successor he worked face to face with Hitler (Goldensohn 102). That right there could have been enough for the punishment of death. Goering believed that his childhood has no major effect on his pornographic personality, but that his childhood qualities were the same he acquired now he didnt change much. Goerings trial ended in him being sentenced to death by hanging. Two hours before this scheduled execution, on October 15, 1946 he committed suicide in his cellular telephone (Goldensohn 101). Goerings case was one of the more complex and more interesting cases. He understood what was passing game on and didnt fear for his animateness because he knew all of the things he did were wrong.Walther rebound was minister of political economy from 1937 to 1945 (Goldensohn 76). He was tried at Nuremberg. Unlike Goering, Funk feared for his life and would become defensive and teary-eyed when asked close to his political activity. He cla imed he was only a small part of the things that happened and had no idea what was dismission on (Goldensohn 76). Funk did not lead the insalubrious life-style that Goering did but what he did in his adult years was enough to get him into these trials and be convicted. In 1931 he retired from the editorship of the paper, because I felt that the National Socialists were certain(p) to assume power and I was drawn to the movement.Germany was in a crisis. Unemployment was great. Class struggles existed (Goldensohn 77). Funk was never part of the inner circle of Hitler, He was not a politician (he only headed the office for Private work for a few months) (Goldensohn 79). Then average person today in 2011 would think that all the people tried in Nuremberg hated the Jews and were anti-Semitic. Funk was actually a friend with many Jewish people, he worked with Jews he did not hate them (Goldensohn 80). At Nuremberg they accused Funk for the rearmament of Germany. Funk claims that it was false and it was in the work force of Georg Thomas (Goldensohn 81). In the end, on October 1st, 1946 Funk was sentenced to life in prison. He was released in 1957 for health problems and later(prenominal) died in 1960.The Nuremberg trials were different and more complex than most trials. They were held to serve justice. In the end justice was served. The International Military Tribunal was successful in what they cute to accomplish in the first place. These trials are not fully understood by many in particular in the laws that they followed and how the trials were run. Having multiple nations involved and defendants from many nations it became dangerous through translation and things like that. The Nuremberg trials broke the legal ground internationally that it sought to break.Jacklyn Oleksak 3/23/11Works Cited Pd. 2Dodd, Christopher J. Letters from Nuremberg. sore York Crown Publishing, 2007. Print.This book did not help me as much as I thought it would. entitle Letters from Nuremberg it sounded like it would help. After reading mingled pages I noticed it was more of a refreshful of enjoyment rather than a useful re parentage. It was a fairly light re ancestry to understand and the authors credential were very good but I only used a line of twain from the intact book. I got it at the Plainedge Public Library with two other books about the trials.Goldensohn, Leon. The Nuremberg Interviews. New York Alfred A Knopf, 2004. Print.Goldensohn has the trump credentials of all. He was the one interviewing the defendants in his book. Therefore, all his breeding was accurate. The books reliability was very high because it had so much selective information and by checking other sources, it was all correct. It was written a bit above an roaring reading level but I was cap subject to understand it fairly well and get the information I needed. I accessed it at the Public depository library while looking through books for my re chase.Gormley, Larry. Hermann W. Gring. Ehistory memorial. 2001. OSU plane section of history. 17 establish 2011. .This website was fairly helpful. I didnt use it as a primary source but rather as a source to check information. It was helpful in the part of my rise about Goering. It gave me a good oversight of what that split would be about and then I got the more complex details in the Nuremberg Interviews book. I accessed it through advanced search on google.Linder, Doug. The Subsequent Nuremberg Trials An Overview. institution famous trials. 2000. Nuremberg trials. 15 March 2011. This like the Ehistory archives website gave me a great overview of what my paper was going to be about. It was very useful in helping me escort out what was important for my paper and what was not as important. It helped my research become more detailed and it do it a better paper all together. I accessed it in the PHS library from searching on advances search Google.Taylor, Ella. Crimes against humanity. The Village Voice. 29 September- 5 October 2011. ProQuest. PHS library. 22 March 2011. http//proquest.umi.comThis website did not help me at all. It was not as to the point as the other resources I used. It was unnoticeable and unhelpful. It did have some correct information and it was a knowledgeable source but it was not what I needed to write my paper. I accessed it through the PHS databases.Taylor, Telford. The course of the Nuremberg trials. New York Alfred A Knopf, 1992. PrintThis was my most worthful source. It gave me much more than I needed and gave me a variety of information to choose from. It was not an easy reading level to read at. It was most seeming written for well-educated adults but I was able to decipher the information I needed for my research. The information is accurate, I checked through other sources. This was my most helpful guide throughout the research. I accessed it at the Public library.